Health Improvement Resource Service

Privacy Policy

What information do we collect about you?

As part of your client registration process we collect information about you and your organisation. We only collect the information we ask from you, that you give us and consent to it being processed for the purpose of delivering the services of the Health Improvement Resource Service.

When you create an account on the Health Promotion Access Catalogue (HPAC), we create a database record containing a number of pieces of personal information, e.g. name, email address and organisation.

Information provided to us within your client profile includes:

  • Your name
  • Your email address
  • Your telephone number
  • Your organisation and job role
  • Address details for your organisation

How will we use the information we collect?

We process your information with the purpose of providing you with services from the Health Improvement Resource Service. This includes some or all of the following:

  • Production of reports on HIRS activity, participant feedback, material ordering behaviours
  • Logging of participant feedback
  • Ordering and delivery of information resources
  • Contacting clients to inform them of new resources, changes to the service or potential downtime.

We may also disclose the information to a third party where we have a legal obligation to do so. NHS Forth Valley will not share with or sell your personal information to any other organisation.

How do we look after your information?

The information we collect about you and your organisation is stored on an electronic database on a secure server hosted by NHS Forth Valley.

The principles of the General Data Protection Regulation (GDPR) require us to make sure that your data is accurate, kept up-to-date and that we keep it for no longer than is necessary.

To meet these requirements:

  • NHS Forth Valley will keep inactive client accounts stored for 5 years, after which this data will be deleted.
  • NHS Forth Valley can update and delete your account at any time upon your request.

Your rights

Under the General Data Protection Regulation (effective from 25th May 2018), there are a number of new rights relating to Data Protection.

You can find out more information about these rights on the Information Commissioner's Office website.

Access to your information, changes and complaints

To request a copy of the information that we hold on you, correct any information that is inaccurate, unsubscribe from our service or withdraw your consent, you can contact us by email at:

Or write to us at:

Library Services Officer

Health Improvement Resource Service

NHS Forth Valley

Unit 2

Colquhoun Street



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